🛒 How to Get Your Purchase Code on CodeCanyon (Step-by-Step Guide for Beginners)

If you purchased one of our products on CodeCanyon (for example, Radio Digital v1.1), you can get official technical support through our help center:

But in order to assist you, we need you to provide your Purchase Code. This code is like a receipt that proves you officially bought the product.

📍 What is the purchase code?

It's a combination of letters and numbers that Envato (the company that owns CodeCanyon) gives you automatically when you buy a product. It helps identify your license.

Below, we'll show you how to find it step-by-step — even if it's your first time using CodeCanyon.

📝 Step-by-step: How to get your purchase code

1. Go to https://codecanyon.net
   Open the website in your browser (Chrome, Firefox, etc.) and log in using the email and password you used when making the purchase.
2. Click on your username
   It’s at the top-right corner of the page. A dropdown menu will appear — click on “Downloads”.
3. Find the product you purchased
   In your downloads list, you will see all the products you've bought. Look for the one named “Radio Digital v1.1” or any of our other players.
4. Next to the green “Download” button, click on the small ▼ arrow.
5. In the dropdown menu, select:
   “License certificate & purchase code”
   You can choose to download it as a PDF or TXT file — both contain the same code.

6. Open the downloaded file
   Inside the file, you’ll see your name, purchase date, and a line like this:

   Purchase Code: 123e4567-e89b-12d3-a456-426614174000

   That is your purchase code. Copy it carefully and keep it in a safe place.

📨 Where do I enter the purchase code for support?

Once you have your purchase code, go to our official support center:

There, you can create an account (if it’s your first time) or log in. Then open a new support ticket and you'll find a field to paste your purchase code.

🙋 What if I can't find my code or have questions?

If you're having trouble locating your code or if you have any questions, you can also contact us through the support site’s contact form:

✅ All set!

Now you know how to find your purchase code on CodeCanyon. This step is very important to access updates, get technical support, and resolve any issues with your player.

If you already have your code, feel free to visit our support site and open your first ticket. We're here to help you!